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Monday, December 2, 2013

Resolving sign-on issues caused by
Internet Explorer 11 update.

If nothing seems to happen after entering your Sign-On ID, you have probably been recently upgraded to Internet Explorer 11.

Many users of Microsoft Windows 8.1 and Windows 7 have been upgraded to Internet Explorer 11, a program that has trouble properly displaying several web sites online, including our e-Banking.

These steps should help resolve the issue... if not, please use a recommended browser instead of IE11.

1. Go to our e-Banking sign-on page

2. Click the Internet Explorer 11 "Tools" menu and select “Compatibility View Settings”

3. The window that opens should have our e-Banking address prefilled in the top field, click "Add" and then "Close"

4. Refresh the web page.

5. Sign-on to e-Banking.

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Wednesday, February 6, 2013

How to change which account is used by default
for paying online bills through e-Payment.

The ability to change which checking account is used as your regular bill payment  funding account can now be managed through a link on the initial Payments table displayed within the "Cash Management" tab for business users and the "Payments" tab for consumer users.

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Tuesday, February 5, 2013

Enhancements made to certain reports.

Recent updates to e-Banking have added some new reports and enhanced the functionality of others. The  reports that have been directly impacted by this update are the Returned Item Report (for business users), Statement Detail Report (for business and consumer users), and Statement Summary Report (for business users).

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Thursday, January 17, 2013

Improved details for e-Payments made by paper check.

The ability to see the current status of an online bill payment  made by check has been improved. Clicking the link of a group of transactions from the calendar on the Bill Payment Dashboard, the current status of the check accurately displays, along with the assigned check number used. This makes it easier to research payments. And if it's necessary to place a stop payment on an item, the check number is much easier to locate.

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Wednesday, October 17, 2012

Exporting to Quicken, QuickBooks, and other software

The process to download account activity to Quicken, QuickBooks, Excel, or other software has changed slightly.

  1. Select any account from the Account Overview screen
  2. Click the 'Export' link in the upper right corner of the page, next to the 'Print' command (and right above the 'Account Details' link)

  3. Choose your Export Options, either CSV, Excel, Money Compatible, Quicken, or QuickBooks (if available)

  4. Click either 'All Accounts' or 'Only this account' (select the specific account from the dropdown menu that  becomes available when the 'Only this account' option is selected)
  5. Click 'Select a Preset Range' and choose 'All Data Since Last Update' from the dropdown (unless you want to make a different choice for some reason)

  6. Leave 'All Categories' as selected (unless you want to make a different choice for some reason)
  7. Click 'Export'

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Tuesday, October 16, 2012

Security Questions

Based on suggestions received from several e-Banking users, the system will no longer display previously entered questions, answers, and telephone numbers for periodic review.

Instead, the system will simply ask for at least one telephone number and five questions and answers to be re-established from time-to-time.

 The security questions themselves have been enhanced to provide more variety of questions that are considered "out of wallet" -- a term used to describe information not easily guessed, not typically found online, nor usually carried within someone's wallet or purse.


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Monday, October 15, 2012

Sign-On page not responding -- verify browser supports JavaScript

e-Banking uses JavaScript during the sign-on process. If this is not supported by your browser, or the setting is disabled, you will not be able to log in to e-Banking. Verify  javascript is enabled by taking the following steps from within your browser:

Internet Explorer 8 and higher

  1. Go to Tools (or )
  2. click Internet Options
  3. click Security tab
  4. click Internet zone
  5. click Custom Level
  6. scroll to Scripting
  7. locate Active Scripting
  8. click Enable
  9. click OK
  10. click OK on the next screen

 Firefox 14 and higher

  1. Go to Tools
  2. click Options
  3. click Content
  4. click Enable JavaScript
  5. click OK

Chrome 20 and higher

  1. Click
  2. select Settings
  3. click Show Advanced Settings
  4. scroll to Privacy
  5. click Content Settings
  6. scroll to JavaScript
  7. click Allow All Sites to Run JavaScript
  8. click OK

Also see "Recommended Browsers" for minimum browser requirements and upgrade links.

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Thursday, October 11, 2012

How to have more e-Payments go electronically

Please check the Payee names shown in your e-Payment screens to make sure they don't have extra words -- like a note to yourself or some other extra information.. The new system now supports the use of  Nicknames for personal notes. By removing extra names and notes from the Payee name, there is a greater chance your payment will be sent electronically instead of by paper check.

Please adjust your Payee names where necessary and use the Nickname field for descriptions and other notes to yourself.

For example, if you currently have a Payee that reads: Chase-SOUTHWEST AIRLINES
The edited Payee should read: Chase
And the Nickname should read: SOUTHWEST AIRLINES


 If you need assistance or would like to share your e-Banking / e-Payment experience, please call us at (209) 956-4282 or (209) 956-7000.

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Wednesday, October 10, 2012

Some pages don't work or don't display correctly if...

...an older browser is being used (see list of recommended browsers by clicking here)


...Internet Explorer 8 or Internet Explorer 9 is placed in "Compatibility Mode"

If the icon that looks like a torn piece of paper (located at the top of Internet Explorer) is clicked, your browser has been placed into "Compatibility Mode" so that it behaves like an older browser for web sites that are not written in newer programming languages.

 Simply click this icon again to take your browser out of "Compatibility Mode". This will restore full functionality to your new e-Banking which is designed for newer browsers and cannot display properly when an older browser is used or when a modern browser is placed into "Compatibility Mode".

e-Banking buttons that are cut off on the right side as  shown here is another indication that your browser is in "Comaptibility Mode" or needs to be updated.

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Tuesday, October 9, 2012

A few words before you log in...

We are excited to announce your upgraded e-Banking system is now available to explore. Before logging in, please take a look at the information on this page so that you can be aware of some frequently asked questions.

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As part of the built-in increased security of your new e-Banking system, the process of signing on to the system has changed. Your password will not be requested until you have first submitted your Sign On ID or username.

After entering your Sign On ID, a new screen displays what you have entered as your Sign On ID, and provides a field for you to enter your password.

If an Incorrect Password is Entered
If an incorrect password is entered, the system actually takes you back to the first screen -- requiring you to re-enter your Sign On ID or username to start the process again. This can be a little confusing, but it is a more secure design.

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The new e-Banking and e-Payment systems use newer technologies that are designed to function with the following browsers. Please update your browser software if necessary, and always apply the  latest security patches.

Internet Explorer 8, 9, or 10
(please do not use Compatibility mode)

Firefox 14 or higher

Chrome 20 or higher

Safari 5 or higher

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To assist in this transition, we have created the following  materials available in PDF format.

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We think you will appreciate all the new options available within this upgrade. If you need any e-Banking assistance, please contact our e-Support line at (209) 956-4282. Top of page.